We try to be quick, your orders are shipped within 2 business days! You will therefore receive your package within a maximum of 5 business days after placing your order.

All our products are shipped from France, from Tarbes in the Hautes-Pyrénées region. We control every stage of the process, from production to delivery to your door!

Our products are currently reserved for the French market due to obvious logistical constraints. However, we can make exceptions if you wish; please feel free to contact us via our contact form!

Each incense stick is unique and handmade in our workshop using 100% natural products: flowers, spices, wood powder, resin, and essential oils. For greater transparency, you can discover the entire manufacturing process on our Instagram account: @bloomfr_

To err is human, and we may have made a mistake when preparing your order... Don't panic! Contact us at our email address: info@wearebloom.eu, or on our social media (@bloomfr_) so we can sort everything out. We will respond within 24 hours!

As you know, we take great care with our products. Unfortunately, packages can sometimes be damaged during shipping. If this happens, please remain calm and contact us by email at info@wearebloom.eu. We promise we'll sort it out together as quickly as possible!